Troubleshooting
Recover from a match-day problem
Use a calm, safe sequence for refreshes, network failures, display problems, and conflicting operators.
Protect the official state
- 1Stop and record the official clock and score outside the app if the state is uncertain.
- 2Do not have multiple operators make speculative corrections.
- 3Confirm that the correct match and workspace are open.
- 4Reconnect or refresh once and wait for the current state to load.
- 5Compare the loaded score, clock, period, and latest action with the official table record.
- 6Resume only when the official and displayed states agree.
Escalate
If the state cannot be reconciled, keep the official paper/table record, avoid finalization, and use Help > Contact support with the workspace and match ID. Never send passwords or access tokens.
Related guides
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Email the ScoreOps team with your role, workspace, current page, and what happened. Never include passwords, sign-in codes, payment details, or unnecessary private athlete information.
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