Troubleshooting
Contact ScoreOps support
Send useful, non-sensitive context for account, data, or urgent meet-day help.
Include
- 1Your role and workspace name.
- 2The page or action where the problem occurred.
- 3The match, dual, event, or athlete ID when relevant.
- 4What you expected and what happened.
- 5Whether the issue is blocking live competition.
Response time
Meet-day blockers are triaged first. For non-urgent questions, expect an initial response within one business day. Keep the official table record and avoid speculative data changes while a live incident is being reviewed.
Never include
Do not send passwords, sign-in codes, authorization links, card details, private medical information, or unnecessary information about a minor.
Did this solve the problem?
A quick answer helps us find unclear or incomplete guidance.
Still need help?
Email the ScoreOps team with your role, workspace, current page, and what happened. Never include passwords, sign-in codes, payment details, or unnecessary private athlete information.
Email support